Extremely satisfied with their service. We caught the problem raccoon after a few nights.
Technicians were always on time, the office dispatchers touched base regularly to see if anything was caught, technicians were willing to climb a ladder to access my roof, etc.
I should also add they were willing to service my property even though it is in downtown Cincinnati, which apparently not everyone will do.
I hope I never have the need for their services again, but they will be my go to animal control people in the future.